THE ROLE
The Director of Quality and Risk is a key member of the Home Leadership Team, responsible for advancing a culture of quality, safety, and continuous improvement across the home. In this role, you provide system-level oversight of quality improvement, risk management, regulatory compliance, and infection prevention and control, ensuring excellence across both clinical and non-clinical services. You will work collaboratively with leaders across the home to drive performance, strengthen processes, and support exceptional resident experiences. With a focus on data, insights, and outcomes, you translate trends into meaningful improvements that elevate care and services. This role offers the opportunity to lead with influence, guiding inspection readiness, investigations, and organizational learning. You will act as a trusted advisor to the Executive Director, helping shape strategic decisions that impact quality and risk. At peopleCare, you will be part of a forward-thinking team committed to innovation, accountability, and making a difference every day for our residents.

REPORTS TO: Executive Director

RESPONSIBILITIES

• Lead the development, implementation, and evaluation of the Home’s Quality Improvement Program (QIP)
• Provide oversight of quality governance structures, including committees and reporting frameworks
• Monitor and analyze quality indicators, including clinical data, incidents, and experience feedback
• Translate data and trends into actionable improvements across all departments
• Oversee the Risk Management Program, including investigations, root cause analysis, and corrective actions
• Ensure timely and compliant reporting of incidents, complaints, and critical events
• Maintain oversight of the Home’s risk register and escalation processes
• Provide leadership for Infection Prevention and Control (IPAC) programs and compliance
• Ensure continuous readiness for inspections, including preparation, coordination, and follow-up
• Oversee compliance with applicable legislation, standards, and accreditation requirements
• Collaborate with department leaders to enhance resident experience across clinical and support services
• Monitor and support departmental budgets, identifying opportunities for efficiency and improvement
• Promote a culture of quality, safety, accountability, and continuous learning
• Act as a key advisor to leadership on quality, risk, and system performance
• Ensure effective operational and service oversight over resident care, with a focus on system-level performance, quality outcomes, and resident experience across all departments.
• Provide leadership and oversight for key program areas, including, Quality Lead, Infection Prevention & Control (IPAC), RAI-MDS and data integrity, Dietary Services, Housekeeping and Laundry Services
• Completes all other duties as assigned

EDUCATION AND EXPERIENCE

• Regulated health professional in good standing (RN preferred) or equivalent experience in healthcare quality and risk
• Bachelor’s degree required; Master’s degree preferred
• Experience in Ontario long-term care, hospital, or community healthcare settings
• Knowledge of quality improvement, risk management, and regulatory compliance
• Familiarity with the Fixing Long-Term Care Act, MLTC inspections, and accreditation standards
• Experience with data analysis, audits, and performance measurement (RAI-LTCF experience an asset)
• Education or certification in quality improvement methodologies (e.g., Lean, IHI, IDEAS) is an asset
• Strong leadership, communication, and analytical skills