We’re Hiring: Dental Administrator (Concierge) – Prime Time Dental – Hamilton, ON

At Prime Time Dental, we believe every patient experience should feel welcoming, seamless, and personalized from the very first interaction. As a modern, patient-focused clinic in Vaughan, we’re committed to delivering exceptional care in an environment that feels warm, professional, and approachable.

We’re looking for a Dental Administrator (Concierge) who thrives on creating outstanding patient experiences and keeping clinic operations running smoothly. This is more than a front desk role—you’ll be the face of the clinic and an essential part of how patients feel cared for and supported throughout their visit.

If you enjoy connecting with people, staying organized in a fast-paced environment, and being part of a collaborative team, we’d love to meet you.

What You’ll Be Doing

Your day will be dynamic, but your impact will be consistent:

• Be the first point of contact for patients in person, over the phone, and via email
• Create a welcoming and professional experience for every patient interaction
• Coordinate and optimize the daily schedule, including managing last-minute changes
• Support patient communication, referrals, and coordination with external offices
• Explain treatment plans, insurance coverage, and payment options clearly and confidently
• Process patient and insurance billing while maintaining accurate records
• Follow up on outstanding accounts receivable as needed
• Maintain and update patient records within the clinic management system
• Support the clinical team to ensure efficient and seamless daily operations

Who You Are

You’re someone who is organized, adaptable, and passionate about creating a great patient experience.

Qualifications & Experience

• Minimum 1 year of experience in administration, reception, or customer service
• Experience in a dental or healthcare setting is considered a strong asset
• Experience with dental software such as ClearDent, Dentrix, or AbelDent is an asset
• IPAC certification is considered a bonus, but not required

You’re Also Someone Who:

• Communicates clearly, confidently, and professionally
• Thrives in a fast-paced, team-oriented environment
• Is highly organized with strong multitasking abilities
• Brings a calm, friendly, and patient-first approach to every interaction
• Works well independently while contributing positively to the team
• Is flexible and adaptable to changing schedules and clinic needs

What Makes Prime Time Dental Different?

• A modern, patient-focused clinic designed around comfort and convenience
• A supportive, collaborative environment with strong clinical and operational leadership
• A positive culture that values professionalism, teamwork, and growth
• Access to a growing network of clinics and opportunities within Passion Dental Group

What the Role Looks Like

• Full time - 5 days per week to be determined with hiring manager.
• Hours - Monday -Friday 12-9pm Saturday and Sunday 9-7pm

A Bit More About Us

Prime Time Dental is proud to be part of Passion Dental Group—a fast-growing network of dental clinics across Ontario focused on creating exceptional patient experiences and supportive environments for dental professionals.

At Passion Dental Group, we believe great dentistry is about more than clinical care—it’s about creating experiences that make patients feel comfortable, supported, and valued. That same philosophy extends to our teams.

We invest in modern technology, operational excellence, and positive clinic cultures that allow our people to grow and succeed. As we continue to expand across Ontario, we’re building teams of passionate professionals who genuinely care about making a difference.

If you’re looking for an opportunity to grow with a modern, people-first dental organization, we’d love to hear from you.

Apply Today

We’re excited to connect with you.

#PassionMP

Passion Dental Group is committed to workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. We do not use artificial intelligence or automated decision-making tools to screen or assess candidates; all applications are reviewed by our recruitment team. Limited AI-enabled tools may be used solely for note-taking during phone screening interviews. If you require accommodation at any stage of the hiring process, please let us know by emailing careers@passiondental.ca