OVERVIEW

Acts as part of a multi-disciplinary team, facilitating patient flow throughout the clinic visit in Amb Surgical Services including Day Surgery, PAC and GSC. This may involve booking, registration, file management, preparing a patient for a visit/examination, arranging post-visit follow up reception, liaising with physician's office, and other clerical functions.

EDUCATION

• Minimum Grade 12 or equivalent required.

• Post-secondary education preferred.

QUALIFICATIONS

• 2 to 5 Years recent relevant experience (within the last two years) in a fast paced surgical clinic environment required.
• 1-2 years of clerical experience required.
• Demonstrated ability to work well independently, as well as in a fast paced multidisciplinary team environment.
• Demonstrated innovation in problem solving and critical thinking skills.
• Excellent written and verbal communication skills required with members of the public.
• Professional telephone etiquette is mandatory.
• Proficient in the use of Powerchart, ANSOS, ESM,SAP/SRM, Word and Excel preferred.
• Demonstrated familiarity with processing required diagnostic/lab requisitions as appropriate.
• Relevant knowledge of procedures, terminology and equipment utilized in Surgery Health Services in order to complete required paperwork.
• Demonstrated knowledge of Back Awareness training.
• Demonstrated ability to provide excellent customer service skills is required with the ability to ensure that clear direction is provided to all patients and follow up concerns areaddressed in a calm and professional manner at all times.
• Excellent organizational skills required.
• Demonstrated experience in the coordination of patient bookings is preferred.
• Demonstrated familiarity with chart and file management.
• Goodwork and attendance record required.
• Meet and exceed where possible, predefined departmental standards.
• Must be willing to work on all areas of the surgical health service as required (skills & abilitiesconsidered).
• Position requires rotation to GSC, Pre-Admission Clinic and Day Surgery.
• All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and Safety Act of Ontario.
• All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
• All employeesare accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.