Telehealth Nurse

Sanavie is one of the largest pharmacies in Quebec and one of the keys to our success is to anticipate business needs by optimizing work and eliminating redundancies and those of our employees to facilitate their work at every opportunity! In this context, technology is at the heart of all our activities. Having already expanded our commitment to digital care and patient accessibility, Sanavie is looking for a Telehealth Nurse to help build a more connected and patient-centered healthcare experience. In this role, you’ll combine clinical expertise with virtual care delivery, ensuring that patients receive timely, accurate, and compassionate support. The Telehealth Nurse will play a key role in enhancing access to healthcare, guiding patients through treatment decisions, and supporting both preventive and ongoing care. Key Responsibilities * Conduct assessments of patient symptoms over the phone. * Provide advice, implement treatments, and escalate complex cases to physicians or nurse practitioners when necessary. * Schedule patient appointments and coordinate follow-ups as required. * Encourage preventive care and educate patients to avoid escalation of minor issues. * Maintain accurate and up-to-date medical records in accordance with legal and company standards. * Respond to patient questions about treatments, medications, and ongoing care. * Stay current with medical knowledge to provide accurate virtual diagnoses and recommendations. QUALIFICATIONS * Nursing diploma or degree; active license as a Registered Nurse or Licensed Practical Nurse. * 2+ years of clinical experience, with preference for prior telehealth, triage, or outpatient experience. * Strong knowledge of patient assessment and clinical decision-making. * Excellent communication and interpersonal skills, with ability to provide empathetic care remotely. * Experience with electronic medical records, and digital tools. * Strong organizational skills and attention to detail. * Ability to work in both French and English (oral and written). Why Join Us? * Predictable daytime schedule – no evenings or weekends. * Wellness expense account after one year. (pharmacists = 6 months) * $1,000 annually for training and professional development. * Medical and dental insurance after 3 months. * Group RRSP with employer contribution. * 3 weeks vacation, 2 personal days, 5 sick days (paid if unused). * Paid day off for your birthday. * A culture focused on collaboration, continuous improvement, and challenging the status quo. What Awaits You : * A growth-oriented team, always open to new ideas and smarter ways of working. * A dynamic environment where we move forward together, support each other, and share plenty of laughs. Bonus: we’re true foodies! Day shift, from Monday through Friday. 8 hours per day, 40 hours per week.

Conduct virtual patient assessments and provide clinical advice and treatment implementation over the phone. Coordinate follow-ups, maintain medical records, and educate patients on preventive care to avoid escalation.

Requires a nursing diploma or degree with an active RN or LPN license and at least 2 years of clinical experience. Candidates must be proficient in digital health tools and fluent in both French and English.

• Wellness Expense Account • Professional Development Allowance • Medical Insurance • Dental Insurance • Group RRSP With Employer Contribution • Paid Vacation • Personal Days • Paid Sick Days • Paid Birthday Off

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Patient Assessment
• Clinical Decision-Making
• Triage
• Virtual Care Delivery
• Electronic Medical Records
• Patient Education
• Interpersonal Communication
• Case Escalation
• Medical Record Maintenance
• Bilingualism (French and English)

• Healthcare
• Customer Service & Support

Formation minimale

Diplôme professionnel

Expérience minimale

2+ ans

Langue de l’offre

anglais

Heures de travail

40 heures par semaine