patient care coordinator

*Skin Care West ? Nanaimo, BC* Skin Care West is a busy medical and surgical dermatology clinic seeking an organized, professional, and compassionate *Patient Care Coordinator* to join our team. The PCC plays an essential role in supporting our patients, physicians, and clinical staff. We are looking for someone who is comfortable working in a fast-paced medical environment, communicates exceptionally well, and can manage multiple priorities while maintaining accuracy and professionalism. Key Responsibilities * Greet patients and provide a welcoming, professional clinic experience * Answer telephone calls and respond to patient inquiries * Schedule and coordinate patient appointments * Process referrals, incoming documents, and medical correspondence * Manage physician schedules and assist with clinic flow * Maintain accurate patient demographics and electronic medical records * Communicate with patients, referring providers, pharmacies, and other healthcare offices * Provide general administrative support to physicians and the clinical team * Maintain patient confidentiality and follow clinic policies and procedures Qualifications * Previous experience in a medical office or healthcare setting is preferred * Medical Office Assistant training is considered an asset * Experience with Accuro EMR is an asset * Strong computer, typing, and administrative skills * Excellent written and verbal communication skills * Exceptional attention to detail and organizational ability * Ability to remain calm, courteous, and efficient in a busy environment * Strong teamwork skills and a willingness to assist where needed * Reliable, adaptable, and committed to providing excellent patient care Experience in dermatology is not required. Training will be provided to the successful candidate. What We Offer * A supportive and collaborative team environment * Consistent weekday hours * On-the-job training * The opportunity to work alongside an experienced medical and surgical dermatology team * Competitive compensation based on experience To apply, please submit your résumé and a brief cover letter outlining your relevant experience and why you would be a good fit for Skin Care West. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Pay: $18.25-$38.16 per hour Benefits: * Company events * Dental care * Employee assistance program * Extended health care * Flexible schedule * Life insurance * On-site parking * Vision care Work Location: In person